If you should regret your purchase, the goods can easily be returned. Röhnisch applies a 30-day right of return and offers a simple return process through Reclaimit. The return shipping cost is 4,90 EUR. Once the returned goods are received, the garments are checked and then the refunded amount is reduced with the return shipping costs, i.e. the cost of the return is debited from the original invoice.

The goods must be in their original condition, in the original packaging, and with all the labels attached. The return will not be accepted if the garment has been worn or washed. Swimwear can be returned if all tags, labels, and plastic protection are still attached and the product is unused, and still in its original packaging. Underwear cannot be returned due to hygiene reasons.

Röhnisch's right of return is 30 days and is calculated from the day the shipment was received. If the shipment has been delivered to a service point, the time is calculated from the day of collection.

Please note that we no longer send a physical return form and return label with our orders. You can easily register your return via this form.

Once the return has been logged at Röhnisch, you will be notified by e-mail. Refunds will be made within 14 days of receiving the package and using the same payment method used at the time of purchase. The return shipping cost will be debited from the original invoice.

In the event of a claim for defective goods or incorrect deliveries, contact our customer service at support@rohnisch.com. Write your order number, desired action, and attach a picture of the faulty item. Röhnisch is, of course, responsible for return shipping for approved claims and incorrectly delivered goods.

If you have purchased your item through one of our retailers, please contact the retailer directly. Don't forget to bring proof of purchase.

To make an exchange, place a new order stating the required size/color and then return the product by following our returns policy. Contact our customer service at support@rohnisch.com and enter the new order number to receive free shipping for the exchange (when exchanging goods below the free shipping limit). No return shipping costs are paid for exchanges.

If you have purchased the item during a campaign, contact our customer service before completing the new purchase to receive the same price as before.